top of page

 D E L I V E R Y  & R E T U R N S

 

Shipment

1 We deliver our Products throughout the UAE and GCC.

There are areas within the UAE which are ‘out of delivery’ areas and therefore have a flat fee over and above the usual fee for shipment. Please see the ‘out of delivery’ area list here [add hyperlink of the list]. 

The Products are usually dispatched within seven (7) working days of placement of order on the Website.

a) Shipment for UAE: We endeavour to deliver your orders within seven (7) working days of dispatch.

b) Shipment for other GCC countries: We endeavour to deliver your order within fourteen (14) working days.

Shipping fees, Handling Charges, and Taxes :

ALL APPLICABLE FEES, HANDLING CHARGES, AND TAXES FOR YOUR ORDER ( EXCLUDING CUSTOMS DUTIES PAYABLE BY YOU TO YOUR LOCAL CUSTOMS AUTHORITY ) ARE INCLUDED IN THE PRODUCT PRICE. YOU WILL BE SOLEY RESPONSIBLE FOR THE PAYMENT OF  ALL SHIPPING FEES, HANDLING CHARGES, TAXES AND DUTIES ON YOUR ORDER. PLEASE CAREFULLY REVIEW ALL AMOUNTS BEFORE SUBMITTING YOUR ORDER. 

CUSTOMS DUTIES :

Cross  border deliveries can attract duties in the destination country. Please note that our product price do not include any applicable importation duties which may be imposed by customs in your country. 

Cancellation, Return or Refund 

 

1. We offer refund and/or return policy based on our refund policy mentioned herein.

2. In case the Product is found to be severely damaged, lost, never shipped or is not found to be as described, or a different Product is sent altogether, we will refund the amount to the extent allowed under applicable law, to the buyer.

3. We offer a seven (7) days return back policy in case the Product is found inaccurate, not matching the description or found defective. However, we do not accept:

a) Products damaged by misuse or showing signs of usage;

b) Products that have been used or altered, unless they are defective;

 

c) Accessories, if their packaging has been opened, unless they are defective;

Please return your Products in their original packaging, within seven (7) days of delivery with their respective original labels attached to it. You will ensure that you have included the original invoice and all the accessories that were delivered with your order to you.

 

4. Any refunds approved under this refund policy shall be subject to a small fee for payment gateway which will be deducted from the total amount paid initially through the Website to us before the remaining amount is refunded. 

  • Instagram
  • Facebook
bottom of page